Client Service - Shamas Boutique Hair Products
The Shamas Online Boutique is available at this time for contacts only via email.
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Please note: Due to the current situation involving Covid-19, Canada Post may face potential impacts related to their local facilities and air transportation. Customers may begin to experience slower than normal delivery times up to an additional 5 days.
To help minimize points of close contact in our communities, Canada Post will no longer be requesting signatures for any deliveries to the door. Instead, where possible, delivery agents will apply a safe drop process. We thank you for your patience and understanding.
Simply contact firstname.lastname@example.org to start a return, our team will assist you.- We accept returns within 15 days of delivery.
- The item(s) should be returned unused and in perfect condition, with all tags still attached. All returns should be sent back to us in their original packaging.
- Please allow 1-2 business days for your refund after your order has arrived to our facility. We’ll send an email once the item(s) have been received and your refund has been processed.
- The costs associated with the return are responsibility of the customer.
- You will receive your refund in the original form of payment
**As Ontario entered the State of Emergency on Thursday January 14th and with the Stay at Home Orders in place, all Returns will be processed only when the State of Emergency / Lockdown, Stay at Home orders will be lifted - Our shipping facility remains opens regularly and is able to ship out orders**
For all other inquiries regarding our Return Policy, please contact our customer care team at: email@example.com