Refund & Shipping Policy

CANADA Shipping

We offer free shipping on orders of $75+tax and more . The shipping rate for orders below $75 is calculated at checkout. After placing your order, an email confirmation will automatically be sent to you.

A tracking information will be sent once your order has shipped.

If you have not received our emails, please check your Spam folder.

Orders are shipped Monday through Saturday. Most orders are shipped within 48 hours of receipt if ordered by 3:30 pm (EST).

Please note that due to the current situation of Covid19, Post Canada has revised their shipping policy:

To eliminate customer interactions at the door, reduce post office customer traffic and support social & physical distancing, they have implemented a "Knock, Drop and Go" approach.

Delivery employees will knock or ring, choose the safest location available to leave the package and then depart for the next address. This change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to post offices for pick-up.

Your package may also be left in your mailbox including a community mailbox, if you have one. It is therefore recommended to follow the delivery of your order with the tracking number sent to you once the order is picked up by Canada Post to avoid your package remaining in your mailbox.

Thank you for your understanding and we hope you stay safe & healthy!

Refunds

Skin Care and Hair Care products

For hygienic reasons we do not accept returns on skin care and hair care products that have been unsealed, opened and/or used. Returns are accepted on unopened, unused merchandise in the original condition and packaging within 10 days of purchase. Shipping costs must be paid by the customer.

If you are not satisfied with your online purchase, please email us within 10 days of receiving it to let us know at info@shamasboutique.ca We do not receive COD returns. Your money will be refunded within 14 business days after we receive the package.

If you experience an allergic reaction to any product we ask you to advise us within 48 hours. We will provide a refund for the individual product if an allergic reaction has been confirmed and the product(s) sent back to us. We will accept any full-sized product for a return (no exchanges), as long as it is at least three quarters full. Please note that a doctor's note will be required.

Perfume, Candles and Fragrance Products

Perfume, Candles and Fragrance Products may be returned for a refund within 10 days of purchase if they are unopened in the original packaging including cellophane. Shipping costs must be paid by the customer. In order to receive a full refund, the item must be unused, unopened and in its original and undamaged packaging (including unopened cellophane wrap where applicable).

If you have any allergies to fragrance we would suggest that you order a sample of the perfume to try first as we will not accept returns due to an allergic reaction, you can request your sample here: info@shamasboutique.ca

Please email info@shamasboutique.ca to get return authorization and approval.

We highly recommend that you return the item carefully so it is not damaged upon its return. We are not responsible for damaged items due to items damaged during return shipments. We do not receive COD returns.

Your money will be refunded within 14 business days after we receive the package.

Returns on Bundles:

To qualify for a return, please contact us and return the whole bundle within 10 days of purchase. We do not accept returns on individual bundle items. The merchandise should be unopened, unused and in the original condition and packaging. If you are not satisfied with your online purchase, please email us within 10 days of receiving it to let us know.

CONTACT INFORMATION

For all other inquiries, please contact our customer care at: info@shamasboutique.ca

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