CANADA Shipping

DUE TO CANADA POST NATIONAL STRIKE WE SHIP WITH UPS ONLY

We offer free shipping on orders of $99+tax and more . The shipping rate for orders below $99 is calculated at checkout. After placing your order, an email confirmation will automatically be sent to you.

A tracking information will be sent once your order has shipped.

If you have not received our emails, please check your Spam folder.

 

We ship with UPS and Canada Post for remote areas.

Note that we reserve the right to ship with Canada Post requesting a signature for orders that exceed $300. 

 

Orders are shipped Tuesday through Saturday. Orders are usually shipped within 48-72 hours of receipt and, most on them, on the same day if ordered by 4:00 pm (EST) Tues-Fri and by 12:00 pm on Saturdays.

 

 

Unclaimed packages/rejected parcels/incorrect address:

Note that unclaimed packages, packages sent to the wrong address, or packages undeliverable for any reason due to an error not caused by Shamas Boutique will result in your order being refunded minus a $15 flat fee and a 10% re-stocking charge to cover return shipping and handling.

Note, once an order has been placed, any address change cannot be guaranteed.

Once the package has been dispatched to one of our delivery partners, it is no longer under our responsibility. You will need to contact the delivery partner (UPS or Canada Post in order to retrieve your package if any issues arise with the delivery.)

Shamas Boutique cannot be held responsible for packages that are shipped to the wrong address when customers provided the address or packages that have been stolen after delivery.

 

Refunds

 

Skin Care and Hair Care products

For hygienic reasons we do not accept returns on skin care and hair care products that have been unsealed, opened and/or used. Returns are accepted only on unopened, unused merchandise in the original condition and packaging within 30 days of purchase. Shipping costs must be paid by the customer.

If you are not satisfied with your online purchase, please email us within 30 days of receiving it to let us know at info@shamasboutique.ca

We do not receive COD returns. Your money will be refunded within 14 business days after we have received the package.

If you experience an allergic reaction to any product we ask you to advise us within 48 hours. We will provide a refund for the individual product if an allergic reaction has been confirmed and the product(s) sent back to us. We will accept any full-sized product for a return (no exchanges), as long as it is at least three quarters full. Please note that a doctor's note will be required. Shipping costs must be paid by the customer.

 

Perfume, Candles and Fragrance Products

Perfume, Candles and Fragrance Products may be returned for a refund within 30 days of purchase if they are unopened in the original packaging including cellophane. Shipping costs must be paid by the customer. In order to receive a full refund, the item must be unused, unopened and in its original and undamaged packaging (including unopened cellophane wrap where applicable). Shipping costs must be paid by the customer.

If you have any allergies to fragrance we would suggest that you order a sample of the perfume to try first as we will not accept returns due to an allergic reaction, you can request your sample here: info@shamasboutique.ca 

Please email info@shamasboutique.ca to get return authorization and approval.

We highly recommend that you return the item carefully so it is not damaged upon its return. We are not responsible for damaged items due to items damaged during return shipments. We do not receive COD returns.

Your money will be refunded within 30 business days after we receive the package.

 

Returns on Bundles:

To qualify for a return, please contact us and return the whole bundle within 30 days of purchase. We do not accept returns on individual bundle items. The merchandise should be unopened, unused and in the original condition and packaging. If you are not satisfied with your online purchase, please email us within 30 days of receiving it to let us know.

CONTACT INFORMATION

For all other inquiries, please contact our customer care at: info@shamasboutique.ca

 

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